Privacy Policy

Privacy Policy
GREATER HEALTH PTY LTD
Effective: 01/04/2025

Greater Health Pty Ltd is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and share your personal information.

1. What We Collect

We only collect information necessary to provide our services and meet legal or funding obligations. This may include:

Full name, date of birth, address, and contact details
Health history, referrals, treatment records
Medicare, DVA, NDIS, or private health insurance details
Emergency contact information

2. How We Collect It

We collect your information:

Directly from you (in person, by phone, email, online forms)
From your GP or other providers (with your consent)
Through booking and contact forms on our website

3. Why We Collect It

We use your information to:

Deliver and manage exercise physiology services
Coordinate care and communicate with you
Process claims (NDIS, Medicare, DVA, private insurers)
Comply with legal, clinical, and reporting obligations
Improve service quality and outcomes

4. Storage and Security

We store all personal data in secure, password-protected systems. We take reasonable steps to prevent misuse, loss, unauthorized access, or disclosure, in accordance with professional and legal standards.

5. Sharing Your Information

We only disclose your information when necessary and appropriate. This may include:

Health professionals involved in your care
Relevant funding agencies (NDIS, Medicare, DVA)
Your authorized representatives (e.g., carers, support coordinators)
Government or regulatory bodies, when legally required

We never sell your data or use it for unrelated marketing.

6. Access and Corrections

You have the right to access your personal information or request corrections. Contact us to make a request. We’ll respond within 14 days.

7. Website and Digital Use

Our website may collect limited non-identifying information (e.g., browser type, device, site usage) to improve functionality. Personal data is only collected if you submit a form.

8. Contact and Complaints

For questions, updates, or to make a privacy complaint, contact:

GREATER HEALTH PTY LTD
feedback@greaterhealth.au
+61479 077 723

We take all privacy concerns seriously and aim to resolve complaints quickly and fairly.